When Lovelace Health System started its “Care Concierge” program in 2014, no one suspected how successful it would be.
The program was the result of a collaboration with the 377th Medical Group on Kirtland Air Force Base. The key, says Lovelace Medical Group CEO Dr. John Cruickshank, was addressing an existing need.
“Kirtland was strong in primary care,” Cruickshank says, “but didn’t have a lot of specialists, so when one of their personnel was in need of a specialty consultation they…
When Lovelace Health System started its “Care Concierge” program in 2014, no one suspected how successful it would be.
The program was the result of a collaboration with the 377th Medical Group on Kirtland Air Force Base. The key, says Lovelace Medical Group CEO Dr. John Cruickshank, was addressing an existing need.
“Kirtland was strong in primary care,” Cruickshank says, “but didn’t have a lot of specialists, so when one of their personnel was in need of a specialty consultation they…