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This former CEO was the leader the VA needed

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When it comes to serving customers and operational effectiveness, government agencies generally rank below that of for-profit companies in the private sector. When a government agency makes significant improvements, its journey needs to be shared as a story of success and a lesson for others. This is the case with the United States Department of Veterans Affairs, which provides medical services to some 9 million of our country’s military veterans. On Jan. 20, Bob McDonald stepped down as secretary…

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