When it comes to serving customers and operational effectiveness, government agencies generally rank below that of for-profit companies in the private sector. When a government agency makes significant improvements, its journey needs to be shared as a story of success and a lesson for others.
This is the case with the United States Department of Veterans Affairs, which provides medical services to some 9 million of our country’s military veterans.
On Jan. 20, Bob McDonald stepped down as secretary…
When it comes to serving customers and operational effectiveness, government agencies generally rank below that of for-profit companies in the private sector. When a government agency makes significant improvements, its journey needs to be shared as a story of success and a lesson for others.
This is the case with the United States Department of Veterans Affairs, which provides medical services to some 9 million of our country’s military veterans.
On Jan. 20, Bob McDonald stepped down as secretary…