After a multiyear examination, the Washington state Office of the Insurance Commissioner has fined Regence BlueShield and Asuris Northwest Health $750,000 for violations that interfered with customers access to services.
Commissioner Mike Kreidler's office found that between January 2010 and June 2011 the insurance companies mishandles customer complaints, misplaced complaint records and had technical issues that delayed claim payments and unsatisfactory payment tracking, among other things.
The…
After a multiyear examination, the Washington state Office of the Insurance Commissioner has fined Regence BlueShield and Asuris Northwest Health $750,000 for violations that interfered with customers access to services.
Commissioner Mike Kreidler's office found that between January 2010 and June 2011 the insurance companies mishandles customer complaints, misplaced complaint records and had technical issues that delayed claim payments and unsatisfactory payment tracking, among other things.
The…